Monday, October 06, 2008
Krisflyer Points Debacle Timeline
Was just trying to get the timeline sorted out for the whole fiasco before I finally forget the whole timeline due to old age.
Before 26th August.
Tried to book the tickets online but couldn't. Tried for weeks.
Called up SIA reservations desk once and was advised that the portal was problematic at the time. Was offered to have tickets booked via phone with booking fee waived. Declined to do so.
26th August.
Finally called up SIA reservations desk again. Was informed that only the Japan Open Jaw site was affected by the mysterious malaise. Was offered to have tickets booked via phone with booking fee waived. Declined again explaining that point junkie elf would like the double points she would get by buying the airfare online. Was told that she could call Krisflyer to manually adjust the points.
Elf snapped up the offer. *Stupid*
27th - 28th August.
Called up Krisflyer. Was told AMEX was the agency to adjust points.
28th - 29th August.
Called up AMEX. Was told that the case had to be referred to the person in charge and would be called back.
Sometime between 1st to 5th September
Was told by AMEX that AMEX does not do the adjustments.
5th September
Called Krisflyer. Got the newbie CS that didn't manage to resolve anything but gave the I can't help you please get off the line feeling.
Was told that Krisflyer would call me back if they came up with something.
HAR HAR HAR.
14th September
After giving Krisflyer due opportunity to "come up with something" and call me back, sent in an email to SIA.
16th September
Received an email from SIA requesting for particulars that silly elf forgot to include because the feedback website pissed her off.
2nd October
Sent another email asking whether SIA recieved her reply sent on 16th September
TILL DATE
Not a single peep from SIA.
That should keep the memory somewhat fresh if one day in my old age SIA decides to reply....
0 Adorations
Was just trying to get the timeline sorted out for the whole fiasco before I finally forget the whole timeline due to old age.
Before 26th August.
Tried to book the tickets online but couldn't. Tried for weeks.
Called up SIA reservations desk once and was advised that the portal was problematic at the time. Was offered to have tickets booked via phone with booking fee waived. Declined to do so.
26th August.
Finally called up SIA reservations desk again. Was informed that only the Japan Open Jaw site was affected by the mysterious malaise. Was offered to have tickets booked via phone with booking fee waived. Declined again explaining that point junkie elf would like the double points she would get by buying the airfare online. Was told that she could call Krisflyer to manually adjust the points.
Elf snapped up the offer. *Stupid*
27th - 28th August.
Called up Krisflyer. Was told AMEX was the agency to adjust points.
28th - 29th August.
Called up AMEX. Was told that the case had to be referred to the person in charge and would be called back.
Sometime between 1st to 5th September
Was told by AMEX that AMEX does not do the adjustments.
5th September
Called Krisflyer. Got the newbie CS that didn't manage to resolve anything but gave the I can't help you please get off the line feeling.
Was told that Krisflyer would call me back if they came up with something.
HAR HAR HAR.
14th September
After giving Krisflyer due opportunity to "come up with something" and call me back, sent in an email to SIA.
16th September
Received an email from SIA requesting for particulars that silly elf forgot to include because the feedback website pissed her off.
2nd October
Sent another email asking whether SIA recieved her reply sent on 16th September
TILL DATE
Not a single peep from SIA.
That should keep the memory somewhat fresh if one day in my old age SIA decides to reply....
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